Saturday, October 20, 2012

Troubleshoot Problems with Problem Step Recorder

Windows 7 has got an in-built problem steps recorder. Yes, if you want to troubleshoot issues or to find out what exactly happened, you can record the steps with exactly mouse clicks, UI changes, etc. The problem steps recorder is a small app you can open by typing PSR in the search. Or you can start > run > psr.exe in the run command.
Problem steps recorder app opens up and you can start recording. It is similar to the screen capture software, but has advanced functions like recording the key strokes, mouse clicks; gather technical details behind the interface etc. Finally it saves the output file zip format with a MHTML report page. If you open up the report page, you can find details of the errors.

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